HTML clipboard(FRE & Exp) E2E Infoware Management Services Pvt Ltd looking for Technical Support Associate - Voice Based 6 to 18 months expierence.
Experience: 0 - 2 Years
Location: Bengaluru/Bangalore, Hyderabad / Secunderabad
Education: UG - Any Graduate - Any Specialization,Diploma - Any Specialization; PG - Any PG Course - Any Specialization
Job Description:
Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
Min 6 months of relevant experience in the mentioned skill areas
# Awareness of basic networking concepts and technologies.
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
# Browser Support - Internet Explorer
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Receives incoming calls from customers and creates incident record or updates existing record.
# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
# Ability to meet a set of defined account agent productivity measurements.
# Be able to identify opportunity for, and implement process improvements.
# Customer Service Skills
# Communications ¿ verbal and written
# Neutral accent
# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
# Questioning skills- probing skills, as relevant to the issue and level of the caller
Desired Candidate Profile:
Job Role : IT Helpdesk - Technical Support Associate - VOICE BASED (6 to
18 months of experience)
Shift : Yes
Job Location: Hyderabad/Bangalore
Eligibility: Any Graduate (2008 pass outs as well), Diploma Holders ( 10+3
or 10+2+3)
Skills
. Must have good communication skills
. Must have knowledge on Computer Hardware and Networking concepts
. Must be willing to work in Shifts
Company Profile:
Our Client is Leading Multinational Firm
Contact Details: Company Name: E2E Infoware Management Services Pvt Ltd
Website: http://www.e2einfoware.com Executive Name: Rajamani.P
