[jobs]

(EXP: 2 - 5 Yrs) Oracle Corporation : Technical Support Executive -Technology troubleshooting

Experience: 2 - 5 Years
Education: UG - Any Graduate - Any Specialization,PG - Any PG Course - Any Specialization
Location: Bengaluru/Bangalore

Company Profile:

Oracle Corporation is the world's leading supplier of software for information management and the world's second largest independent software company.
ORACLE Corporation offers its Databases, Tools and Application products, along with related consulting, education and support services, in more than 60 countries around the world.

Job Description:

Oracle University, the education arm of Oracle, offers comprehensive, high quality training on Oracle Technology in over 60 countries worldwide. With over 240 courses available, customers can choose what they want to learn and how they want to learn it, be it online, in the classroom or self-paced. With over 500,000 Oracle University graduates, Oracle University is the largest software training business in the world.
Effective communicator, specifically with regards to having excellent phone demeanor, strong written communication skills, and effective listening skills
Strong Presentation skills
Strong problem-solving skills
Must have at least 3 years of consulting or customer-facing experience in technology troubleshooting or related fields
Cross functional experience in performing both technical and non-technical (i.e., people and process) support services preferred.
Should have experience in web-enabled tools and applications.
The ability to quickly adapt and seamlessly handle customer situations and order process issues
Works well independently, but also as part of a team
Must possess the ability to exceed quality standards and focus on improving the customer experience
B.A. or B.S. degree or equivalent Customer Service, Operations or Inbound Sales experience
Experience with Virtual Classroom technologies highly desirable
Knowledge of Oracle Applications is a plus
Ability to manage multiple projects and changing priorities across virtual teams and provide results quickly.

Desired Profile:

Effective communicator, specifically with regards to having excellent phone demeanor, strong written communication skills, and effective listening skills
Strong Presentation skills
Strong problem-solving skills
Must have at least 3 years of consulting or customer-facing experience in technology troubleshooting or related fields
Cross functional experience in performing both technical and non-technical (i.e., people and process) support services preferred.
Should have experience in web-enabled tools and applications.
The ability to quickly adapt and seamlessly handle customer situations and order process issues
Works well independently, but also as part of a team
Must possess the ability to exceed quality standards and focus on improving the customer experience
B.A. or B.S. degree or equivalent Customer Service, Operations or Inbound Sales experience
Experience with Virtual Classroom technologies highly desirable
Knowledge of Oracle Applications is a plus
Ability to manage multiple projects and changing priorities across virtual teams and provide results quickly.

Contact: Achappa C B
Oracle India Pvt Ltd
Telephone 9880405484
Email achappa.bheemaiah@oracle.com
Website http://www.oracle.com
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