Designation: Team Leader - Domestic BPO
Company Name: Techmahindra Ltd
Job Description:
To motivate, develop and mentor team members in a dynamically changing environment.
Monitor transactions & calls and provide qualitative/constructive feedback to the team members.
Answer operations related queries from the client.
Drive process performance to achieve and exceed SLA deliverables.
To create a conducive and stimulating environment for the teams to accomplish their goals.
Manage expectations of his team members and proactively should be able to sense their needs.
Desired Profile:
Should be a graduate in any discipline.
Should have minimum 3 years of BPO experience and 1 yr at superivsory role
Ready to work in shifts.
Good command over english and hindi.
Prior telecom experience will be an added advantage.
Experience: 3 - 5 Years
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location: Noida
Techmahindra Ltd
Website:
http://www.techmahindra.com
Reference: Team Lead - Domestic BPO
Send your Resumes to: vasant.singh@techmahindra.com