[jobs]

UNISYS is a fortune 500 company providing information technology services and solutions world wide. At UNISYS Global Services Technology Center in Bangalore, we provide software development, maintainence, busniess process outsourcing and technical help desk services.
we are currently looking for:

Service Desk Analyst (Technical /Voice Base)
0 to 5 yrs of experience
The skill set for Tech Support is PC Hardware Knowledge includes – Desktop support, Note Book support, knowledge in ISP, OUTLOOK, Basic Trouble shooting, Basic Network Knowledge includes – LAN, WAN, Network connectivity. Apart from the above mentioned skills Good communication is mandatory Responsible for providing the first-line technical support of hardware & networking, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers.

Service Support Representative (Non-Tech /Voice Base)
0 to 5 yrs of experience
Responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system. Works independently or cooperatively as a member of a team under the direction of a team leader or manager. Primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider. May be responsible for determining service entitlement by reviewing contract, generating contracts for time & material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process.

Job Location: Bangalore & Hyderabad

Walk-In Date: 3rd & 4th May 08.
Venue: St.Joseph’s Boys High School, Museum Road, Next to SBI, Bangalore – 01.

Source : UNISYS-About-us