[jobs]

Experience: 0 - 3 years
Education: Bachelor Degree, PUC, Diploma Courses , Engineering Degree or Post Graduate Degree
Location: Bangalore

Job Description
BPO Jobs for Freshers at Dell

Job Description:
Immediate Openings in Dell International Services, Bangalore.
Process:
Technical Support: Voice process (US / Canada)
Key Skills:
Flawless communication, Troubleshooting Knowledge in Hardware & Networking

Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools. Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines. Escalate problems when unable to resolve customer issues. Log and sufficiently document all contacts with customers in designated tools. Identify and provide input on unique or recurring customer problems. Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Qualification and Experience Required:
Bachelor Degree, PUC (with one year of international call center experience); Diploma Courses (post 10+2 with 1 year international call center experience); Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process) Basics of Computers including Operating Systems, hardware and internet. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantageExposure to technical support trouble shooting in international call centers will be an added advantage.
Fresher can also apply !

Company Profile
Dell is a Technology driven company with a unique Dell Direct model. $ 58.2 billion corporation, operating across 6 continents from 28 countries, 80,000 employees globally. Pioneer of the Direct selling model Premier provider of technology products and services ( primarily Desktops, Laptops and Servers) One of the world's largest PC Manufacturers.

Required Skills: Basics of Computers including Operating Systems, hardware and internet
Company Name: Dell India Private Limited
Phone: +91 - 97317 60187