[jobs]

Experience: 0 - 1 Years
Education: UG - Any Graduate - Any Specialization, PG - Any PG Course - Any Specialization
Location: Vadodara/Baroda

About us
It's about what excites you most..
The passion for innovation?
The thrill of measuring up to the big challenge?
The fascination for an upbeat career growth?

Here is the opportunity
MphasiS is an EDS company that drives talent in creating a global footprint. Talent, passion and the will to excel is the winning combination we seek in delivering world-standard services through technology know-how, domain and process expertise.

MphasiS and EDS come together as one big company to provide integrated solutions involving Infrastructure Technology, Applications & Business Process Outsourcing capabilities. From Manufacturing, Financial services, Healthcare, Communications, Energy, Transportation, Consumer and Retail industries to Governments around the world, our client list features global players. We have over 130,000 employees spread over 64 offices across the globe helping clients increase their competitiveness

We work on a wide range of technologies that include Dot Net, Mainframes, AS/400, Java / J2EE, Testing, Oracle D2K / PLSQL, Pro*C / C, C++ / Unix, BA, ERP / SAP / PEOPLESOFT, DBA, Datawarehousing / COGNOS, BUSINESS OBJECTS / DATASTAGE / MICROSTRATEGY, Web Methods, EAI / Seebeyond / Siebel / Tibco, Open Systems, etc.

A career with MphasiS-EDS means:
Making the most of your special abilities as you contribute, succeed and grow with a dynamic company.
All-round skill enhancement and continuous learning.
Skill and knowledge enhancement on the job.
Transparent Work Environment
At MphasiS, an EDS company, we are committed to creating an environment where every employee feels valued and respected.

Designation: Executive/Sr Executive - Training

Job Description:
The individual will be involved in delivery of training along the provided process and soft skills curriculum. He/She would be responsible for the overall performance of the training batch on their SLAâs and customer satisfaction scores post training. The trainer would also be responsible for refresher training delivery to existing agents on the operations floor.. He/She would be responsible for working closely with the internal call quality and the process operations teams to identify agents with knowledge and skills gaps. He/She will be involved in creating an end to end training intervention in terms of analyzing the training need, delivering the same as well as mapping and tracking the impact and effectiveness of training.They would also need to do Pre and post training analysis and mapping the impact of the training intervention provided by them. Additionally, the trainers would be expected to take calls, and calibrate on calls with clients , and internal quality teams when not in training to stay current and updated on their process knowledge and skills.

This Position reports to the Unit Manager Training

Desired Profile:
Excellent written and verbal communication skills
Strong people management and group handling skills
Facilitation skills
Good Technical/PC Skills
Analytical skills

Contact: Meenakshi Jaryal
MPhasis Limited an EDS company
Email: recruitment.vadodara@mphasis.com
Website: https://www.mphasis.com