[Tanushri]

(Exp: 0 - 5 Years) Walk in at Wipro BPO Solutions Ltd

Experience: 0 - 5 Years
Location: Pune
Education: UG - Any Graduate - Any Specialization; PG - Any PG Course - Any Specialization

Job Description:
Roles and Responsibilities: Provide prompt and quick resolutions to customer quires.
Skill & Job Requirements: Working knowledge of PCs e.g. MS Office with reasonable keyboard skills Knowledge of Desktops, Generic understanding of customer service Excellent spoken English and reasonably good written communication skills Excellent listening skills Team player Reasonable analytical skills

Desired Candidate Profile:
Experience: 0-3 Years Skills: Responsible for customer service, Turnaround within set time frames, Minimize customer dissonance, Optimize charge out and cost per transaction. Monitor customer satisfaction levels and participate in developing improvement plans. Implementation of new negotiated facilities services and programmes. Ensure accurate documentation of customer profiles. Handle written customer correspondence on behalf of operations. Communicate with operations staff on client issues, policy change etc. Maintain customer and vendor databases. Area of expertise: Operations

Company Profile:
Wipro BPO (Division of Wipro Ltd) is one of the largest Integrated IT BPO Company in India and amongst the top 3 Offshore Service Providers in the World.
WBPO is one of the fastest growing Business Units in Wipro. With 19,000 + employees across 7 locations in India and 2 offices in Romania and Shanghai.
WBPO specializes in diverse services across industries that span Technical Helpdesk, Customer Relationship Management, Finance & Accounting, Knowledge Processing,
Procurement and Human Resources Service

Contact Details:
Company Name: Wipro BPO Solutions Ltd
Website: http://careers.wipro.com/bpo_why_join.asp
Executive Name: Clinton Mathanda
Address:
Wipro BPO Solutions Ltd
FC ANNEX, 1215, Shivaji Nagar
Fergusson College road
Lane opp FC College, Next to Tata Motors Finance
Pune, Maharashtra, INDIA 01
Email Address: tanaya.wipro at gmail.com
Telephone: 0091-020-30483111
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