[jobs]

(FRE & Exp) Walk-in at DELL for TECHNICAL SUPPORT ASSOCIATE (VOICE PROCESS)

Job Description:
* Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
* Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
* Escalate problems when unable to resolve customer issues.
* Log and sufficiently document all contacts with customers in designated tools.
Process: US
Eligibility Criteria:
* GOOD COMMUNICATION SKILLS.
* GOOD TECHNICAL ACUMEN AND HARDWARE KNOWLEDGE.
* WILLING TO WORK IN NIGHT SHIFTS.
* GOOD CUSTOMER FOCUS.
* GRADUATES IN ANY STREAM.
* UNDERGRADUATE CANDIDATES NEED TO HAVE ONE YEAR INTERNATIONAL CALL CENTER EXPERIENCE.

Experience: 0-2 Years
Location: Hyderabad

You can walk-in directly to the Dell Office for an interview process between 11:00 am - 5:00 pm, (Monday – Friday).

Contact Person: Charles (9849222353)

* Carry a hard copy of your resume and a passport size photograph*.