[jobs]

(FRE & Exp) RR Donnelley Global BPO looking for Customer Service Executive
Experience: 0 - 3 Years
Location: Chennai
RR Donnelley Global BPO , formerly known as OfficeTiger is among the leading outsourcing companies offering judgment based industry focused solutions and executes complex onsite-offshore outsourcing services on a global scale.
With a proven track record, RR Donnelley Global BPO mobilizes the right-mix of people from over a 7700 strong work force, in 28 delivery and 41 on-site operation centers, spread across 9 countries. Founded in 1999, our clients include large investment and commercial banks, leading diversified financial services companies, insurance companies, law firms, publishing houses, utilities, pharmaceuticals and global retailers.

Description:
Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.
Essential Qualifications: Graduate in any discipline
Description of Responsibility:
Operate as a vital link between the client and the operations
Assign jobs to team to ensure maximum utilization of resources
Play an important role with CM to develop an environment that provides motivation and opportunities for the team
Assess, understand, analyze the client requirement and ensure the deadlines are adhered to
Manage queues / workflow and shift scheduling
Check / monitor absenteeism
Ensure adherence to security norms including print security and physical access procedures in the team
Ensure all members of the team go through security and compliance awareness programs as per policy
Technical Qualifications: Technical know-how of MS Office Suite
Work Schedule: Ability to work flexible schedule during day, night and weekend shifts
Candidate Profile:
Customer service orientation, Good communication skills, Inter-cultural awareness, Ability to function in a dynamic and changing environment.

If interested, please send your updated resume to savithac (at) officetiger (dot) com
Contact person: Savitha
Contact number: 044 42241000 Extn: 3071
Website: ( http://www.rrd.com )