************* *******************(FRESHER) Wipro Infotech looking for Technical Support in Mysore
Experience: Fresher -2008 Batch passed out.
Education: BSC/Diploma (Regular)
Excellent Opportunity with Wipro Infotech for Executive - Technical Support
The details are mentioned below:
Designation: Executive - Technical Support
Roles and Responsibilities:
Will be responsible for handling calls that comes to IAS Technical Helpdesk.
Should be able to troubleshoot and give 1st level online solution over the tollfree and register 100% of t he calls with proper information captured, classify as defined in SOP by capturing the relevant technical information, adhering to the QA norms set.
Should be able to handle 1st level escalation calls from end users, write business friendly emails, Should be a excellent team player and should posses excellent customer orientation skills.
Soft Skills :
Customer service skills, Basic Telephone Etiquette, Customer Orientation, Communication skills (email & voice), Listening skills, Able to answer customer queries politely and effectively. 100% Process knowledge and adherence.
Knowledge/Hands-on exposure on Hardware & Networking OS - Windows, Linux, Novell. Familiar with technical terminologies of standard applications and software’s
Company Details: Company Name: Wipro Infotech Contact Person :Sreelatha Natesan