(FRESHER) Wipro Infotech looking for Technical Support in Mysore

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************* *******************(FRESHER) Wipro Infotech looking for Technical Support in Mysore

Experience: Fresher -2008 Batch passed out.
Education: BSC/Diploma (Regular)
Location: Mysore

Job Description:
Excellent Opportunity with Wipro Infotech for Executive - Technical Support
The details are mentioned below:
Designation: Executive - Technical Support

Roles and Responsibilities:
Will be responsible for handling calls that comes to IAS Technical Helpdesk.
Should be able to troubleshoot and give 1st level online solution over the tollfree and register 100% of t he calls with proper information captured, classify as defined in SOP by capturing the relevant technical information, adhering to the QA norms set.
Should be able to handle 1st level escalation calls from end users, write business friendly emails, Should be a excellent team player and should posses excellent customer orientation skills.

Soft Skills :
Customer service skills, Basic Telephone Etiquette, Customer Orientation, Communication skills (email & voice), Listening skills, Able to answer customer queries politely and effectively. 100% Process knowledge and adherence.

System knowledge:
Knowledge/Hands-on exposure on Hardware & Networking OS - Windows, Linux, Novell. Familiar with technical terminologies of standard applications and software’s

Company Details:

Company Name: Wipro Infotech

Contact Person :Sreelatha Natesan
Website: sreelatha.natesan@wipro.com

[gjagdish104]

Dear sir/Madam.
Iam Jagdish Jangaiah completed mca with 66% in may/2008 present working as a IT Associate for 6 months.
I wish to work in your organisation

[PRADEEP_KUMAR11]

Pradeep kumar Dwivedi


147,Dashgra Todapur
New Delhi 110001
email-- prdp.dwivedi@gmail.com
phone no : 9310891043
OBJECTIVE-

To develop interpersonal skill working in best changing Environment

with good exposure and opportunities.
ACADEMIC QUALIFICATION
Class 10th : U.P. Bord Allhabad.
Class 12th : U.P. Bord Allhabad.
Graduation : GorakahpurUniversity
TECHNICAL QUALIFICATION
Diploma in Computer Hardware & Networking from
A-SET Training & Research Institute, New Delhi. & MCSC & CCNA from IIHT SYSTM LIMITED from noida.
TECHNICAL SKILL
Assembling & Trouble Shoooting of P.C.
Installation of Dos, Windows98, ME, XP,Windows 2000/3 Server.
Installation & Trouble Shootion of modem, printer etc.
Installation of Linux
Comopleted training of MCSE & CCNA
NETWORKING SKILL
Window XP Professional
File System.
Sharing, Mapping,Compression,Disk Quota, Offline files & Permission.
Automated System Recovery.
Managing user & Group and their right.
Back up / Restor file &folder etc.
Disk Management.
Configuration Terminal Service.
Configuration basioc TCP/IP Setting.
WINDOW SERVER 2003
IIS (Internet information service)
Managing user, Groups, Computer & Organization unit.
Administering Terminal Services.
Networking Infrastructures
Installing &Managing wins.
Implementing DHCP Sevice on Client
The OSI Model.
Sub netting a Network.
Installing & Managing DNS.
Managing Remote Access Services (RAS & VPN)






Active directory Infrastructure
Installing &Configuring &Administering Active directory.
Managing Operations Master Rolls , Transferring Objects.
Creating and Managing Active Directory Objects.
Deploying Software.
Bacup of Active directory
Working Experience:- 6 month experience as a Technical support Engineer in A- Set Research & Development Institute New Delhi
PERSONAL DETAILS
Father's Name: Mr. Sampson and Dived
Date of Birth: 05/03/1983
Nationality: Indian
Area of Interest: Computer (Hardware & Networking)/kop, bop
Language known: English, Hindi
Permanent Address : Vill+Post - Madanpur siddhath negar
U.P.
PHONE- 9310891043
DATE--
PLACE-- (PRADEEP KUMAR DWIVEDI)