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(FRESHER) Teleperformance India : Customer Support Advisor

Experience: 0 - 4 Years
Location: Gurgaon
Education: UG - Any Graduate - Any Specialization

Job Description:
Provide a high phone and online customer service support for end-user customer. Should know how to excel and exceed customer’s expectations by going the extra mile even in moderately stressful situations

Pre- Requisites:
• Must be an Indian citizen and resident and should be at least 18 years of age.
• Must have excellent communication/ interpersonal (verbal & written) skills.
• Should be willing to work in 24*7 environment.

Soft Skills/Communication Skills:
• Excellent communication/ interpersonal/ presentation skills with clarity in speech, fluency and grammar.
• Must demonstrate clear articulation with excellent reading and writing skills.

Desired Candidate Profile:
A “Customer Support Advisor” must have
• Customer Service Aptitude and general cultural awareness.
• Excellent critical thinking, problem solving, customer handling and basic tech-support skills.
• Good analytical, logical and comprehension aptitude.

Knowledge/Skills
• Relevant industry/customer support experience preferred
• Basic understanding of the usage of designing software products.
• Knowledge of Browsers & Internet based applications
• Ability to use Internet and Email & basic keyboard skills.

Roles and Responsibilities
• Assist customer in resolving issues
• Delivering high quality customer driven support service resolving customer enquiries at first point of call
• Documenting all customer interactions in a case tracking database
• Providing a professional and efficient customer service function
• Call back customer waiting for follow-up in the agreed timeframe
• Ability to manage each customer interaction and demonstrate empathy towards each customer’s opinion
• Manage all customer communication with the appropriate level of etiquette, timeliness and professionalism
• Can interact effectively with the personnel, tools &resources in the customer service team to help, resolve customer issues

Company Profile:


Teleperformance is the worldwide co leader in contact center management with 248 contact centers, presence in 46 countries, servicing over 75 markets with 7 Off-shore locations and 79,800 work-stations.
Our core business spans the full spectrum of CRM/BPO contact center solutions with 88,000 employees speaking 66 languages and dialects and handling over One billion customer contacts annually.
Teleperformance values: Integrity - Respect - Professionalism - Innovation – Commitment
World leader in customer experience management outsourcing industry. The global expert in contact center management creating more value through a better customer experience

Contact Details:
Company Name: Teleperformance India
Website: http://www.teleperformance.com
Executive Name: Payal Arora
Address:
Teleperformance India
TELEPERFORMANCE INDIA
398,UDYOG VIHAR,PHASE -III
Gurgaon, HARYANA, INDIA 122001
Telephone: 91-0124-2439955