[jobs]

Experience: 0-2 Years
Location: Kolkata
Educational: Minimum Qualification 12th Standard OR 10+3year Diploma


Company Profile:
With over 26 years of experience, Aditya Birla Minacs provides customized business process outsourcing (BPO) solutions focused on three core areas of capability: contact center solutions, integrated marketing services and knowledge process outsourcing. The company combines expertise in these areas to improve revenue, customer service and operating margin for Fortune 500 clients.
Minacs has more than 12,900 employees at locations in North America, Europe and Asia and has established successful industry practices with clients in the automotive, banking, financial services and insurance, telecommunications and technology verticals.

Role:
Primary Functions/Responsibilities:
- Render customer support to Idea customers through voice interactions
- Handle queries to ensure customer satisfaction
- Stay updated with latest information on various Idea Updates
- Adhere to client defined quality norms
- Adhere to service levels norms
- Adhere to guidelines for code of conduct
- Adhere to Information Security Policies

Skills & Knowledge Necessary:
- Familiarity of Operating Systems (windows 98 / 95 / 2000 / NT / XP) & internet
- Ability to use the desktop computer system: Booting & shutting down the computer system
- Typing speed: minimum 20 wpm.
- Ability to perform all KCRPs on phone system- logging in, aux code, routing & closing.
- Software: demonstrated proficiency in use of ACD

- Product Knowledge
Different Plans available
Product specific work flows
Complete understanding of Idea
knowledgebase

- Process Knowledge:
Knowledge of Telecom regulations
Escalations
Tagging
- Written & verbal communication – ability to communicate clearly & correctly
- Customer service – ability to empathize with customers & prioritize customer needs.
- Good understanding of telephone etiquette

Desirable:
- Planning & organizing skills
- Time management skills
- Initiative and pro-activity
- Willingness to learn

Others: Willingness to work in rotating shifts/nights and on Weekends & Public Holidays.
Venue for Interview: Aditya Birla Minacs Worldwide Limited
Rashmi Building, Electronic Complex, Block EP&GP,
Plot# XI - 16, Salt Lake Sector V, Kolkata - 700091