[jobs]

Location : Noida
Experience : 1 – 2.5 years.

Job Description :
Looking for candidates with 1 to 2.5 years of
experience for Voice Based Technical Support
Professionals

Skills:
· Trouble Shooting in MS Office, Windows OS, Internet
explorer, Lotus Notes / Outlook
· Good understanding of Ticketing and Remote connect
tools
· Awareness of PC Hardware Environment, Printers, UNIX
· Ability to work effectively as a team member
· Ability to handle continuous calls
· Pleasant, professional, and courteous personality
· Excellent verbal and written communication skills
· Ability to diffuse volatile situations when distressed or irate customers call for support
· Use initiative to find ways of solving incidents. Clear and logical thought processes are required to
identify causes of an incident
· Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
· Able to categorize an incident correctly for call tracking and logging purposes

Job Specifications:
· Job involves working only in Night Shifts
· Selected candidates must be willing to sign an employment agreement (Bond) as per the policy of the company

Education :
Graduates only (any discipline) but should have secured minimum of 40% in the final year))
Excellent English speaking skills is a MUST

Interview Date & Timings: From 12th Oct 2009 to 16th Oct 2009,
4.00PM to 7.00PM except Saturdays and Sundays

Contact Person: Sonila - Extn 1335, iGATE Noida

What should the candidates bring when they visit our campus:

One copy of their updated resume
One passport size photograph
Appointment / Appraisal letter / Last three months
salary slip

Venue:
iGATE Global Solutions Limited,
C133A, Sector 2
Noida
Landmark: Behind Fire Station