[jobs]

Experience: 1 - 5 Years
Location: Pune
Education: UG - B.Tech/B.E. - Any Specialization

Job Description
Proficient with Mercury's Business Availability Center (BAC) suite of Products to include: Planning, Installation and management of Mercury Business Availability Center.
Responsible for the execution of day to day operations of Business Availability Center.
Monitor Business Availability Center Dashboard for application availability and performance problems.
Triage the alerts generated by monitoring between applications and Business Availability Center.
When Problems is detected based on conclusion reached from the correlation, the troubleshooting and triage process escalate the issues to appropriate groups.
Evangelize and maintain awareness of service level management throughout the business.
Responsible for the design and implementation of SLA /OLA monitoring and reporting.
Works as a senior member of the monitoring team or as an individual Technical Specialist on implementation, enhancement, or integration projects.
Product installation and patching Development of monitoring scripts Creation of Dashboard and Service Level views.
Gather knowledge about business processes from clients in order to effectively determine project scope, customer and solution requirements.

Behavioral Competencies
Strong customer facing skills including top oral presentation and written communications skills
Proven ability to identify potential problems/outstanding tasks, and find solutions
Proven ability to work with senior management and co-ordinate with disparate teams across the globe.
Maintains good working relationships with client, other functional disciplines and partner organizations
Ability to work with minimal supervision.
Quickly master new concepts, applications & packages.

Technical Skills
- Minimum 2+ years of experience in mercury suite of products (e.g.; Mercury Load Runner / Performance Center; Mercury Topaz / Business Availability Center/Site Scope),
- Expertise in BAC and Site Scope is essential.
- Experience in performance testing is desirable (but not mandatory).

Desired Candidate Profile
Strong customer facing skills including top oral presentation and written communications skills
Proven ability to identify potential problems/outstanding tasks, and find solutions
Proven ability to work with senior management and co-ordinate with disparate teams across the globe.
Maintains good working relationships with client, other functional disciplines and partner organizations
Ability to work with minimal supervision.
Quickly master new concepts, applications & packages.

Company Profile
Information Systems Resource Centre (ISRC) is a leading IT solutions &
services provider. ISRC is a subsidiary of Otis Elevators Company ( Otis Worldwide | Home) and a United Technologies Corporation ( UTC - High technology for building & aerospace industries) company. United Technologies Corporation (UTC) is a $37 billion company whose products include Carrier heating and cooling (HVAC), UTC Fire & Security systems, Hamilton Sundstrand aerospace systems and industrial products, Otis elevators and escalators, Pratt & Whitney aircraft engines, Sikorsky helicopters and UTC Power fuel cells. Otis is the world's largest manufacturer of elevators, escalators and moving walkways. For architects and contractors, developers and homeowners, Otis is the world's leading people mover.

ISRC was established in 1994 as a 100% export oriented STP unit and it
became wholly owned subsidiary of Otis in 1997. ISRC has strong expertise in the areas of -

- Application Software Development & Support
- Embedded Software Development
- JDE - Development, Functional & Helpdesk Support
- Remote Elevator Monitoring (REM) Systems
- Business Intelligence & Data Warehousing
- Web Based Training

Contact Details
Company Name: OTIS
Website: Welcome to OTIS-ISRC
Executive Name: Dipti Lonkar

Email Address: siddheshwari.singh@otis.com