Job Category:
IMS (Infrastructure Management Services)
Job Code:
21232
Job Type:
Skill:
Desktop Support
Designation:
Sr. Customer Support Engineer
Qualification:
Any Graduate/Diploma

Experience:
3 – 5 yrs
Job Description:
1.Provide solution to Desktop, Printer problems, basic LAN & Server support issues
2.Report updation on a Daily, Weekly & Monthly basis, summary report
3.Troubleshoot Network connectivity (LAN) issues
4.Installation and configuration of peripherals and devices, Print devices (network and local) on desktops
5.Operating Systems (OS) installation / re-installation, upgrades and patches for desktops


6.Installation and Configuration of Softwares installations such as MS-Office, Acrobat Reader, mail client etc
7.Installation of anti-virus on desktops and remove Virus
8.Handle Escalations and Guide & Train L1 Engineers and New Engineer at site/ backup Eng
9.Basic understanding of ITIL based processes.

Job Location:
Mumbai

Email your resume to vidhya.srinivasan@igatepatni.com with the job code in the subject