Hewlett-Packard India Pvt Ltd requires Partner Support Manager, 0-5 years exp, Gurgaon

[jasmine84]

HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our 4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.
Designation Partner Support Manager
Job Description business environment

hp dreamed of pioneering e-commerce and m-commerce…and it's happening. We dreamed of intelligent appliance, infrastructure and e-solutions…and it's happening, too.

All it takes is imagination. Lots of it. Which is why our approach is not just to sell boxes.

Our sales organization delivers a unique customer experience. We think of the business as a whole. We work together to sell strategic solutions as well as stand-alone products. And that's how we lead the e-services revolution

The impact of e-services is transforming our customers' business…transforming the experience of their customers…transforming our customers' value…enabling us to become catalysts in creating processes, redefining industry structures and changing the markets in which we operate.

We've built a sales operation with offices throughout the world. In every one of them is a team of inventive, capable people…committed to serving their customers and with the drive to meet demanding targets.

Job Description

Customer contact is the main emphasis of this demanding and very busy role. Every contact is an opportunity to impress and improve sales. You'll provide a team of sales professionals the pre-sales support to deliver best of breed products, solutions and services.

Responding to inquiries, advising on optimal solutions, contributing to competitive quotation and assisting at external sales events, you'll add strength to the whole sales process, building up our image and encouraging the sharing of knowledge.

Qualifications

* Bachelor's (undergraduate) degree in Business or sales or equivalent experience
* Professional english
* Broad knowledge of administration, report generation and database input
* Ability to work with minimum supervision


Experience in one or more of the following:

* One or two years experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
* Experience in calling to customers
* Extensive external customer interface experience
* Experience in taking care of ongoing business
* Experience in maintaining strong working relationships and effective lines of communication with customers and internal partners
* Experience in answer to a wide-range of complex customer inquiries (non-standard solutions)
* Experience in complex customer inquiries requiring research (order status, quotations, configurations, product delivery and support issues)
* Experience in customer training / product installation and demonstrations
* Experience in acting as liaison between customer, sales/support team & supporting divisions / business centers
* Experience in preparing proposals to customers
* Focused expertise in High Availability Computing, Internet/Intranet technologies, Data Warehousing, Network and Systems Management, and/or Systems Consolidation.
* System administration

Skills include:
* Knowledge in IT Tools (database system; MS-Office and computer tools…)
* Exchange, SQL technical knowledge and experience
* Basic knowledge of general administrative/clerical processes
* Knowledge of sales support processes (order tracking; quotations; configurations;product delivery & support)
* Telephone skills
* Clear communication skills
* Customer-oriented ability
* Interpersonal skills
* General understanding of procurement processes
* Creative ability
* Quality and details oriented
* Organizational skills


Experience 0 - 5
Industry Type Software Services
Functional Area IT Software
Education UG - B.Tech/B.E. - Any Specialization
PG - Post Graduation Not Required
Location Gurgaon
Keywords Partner Support Manager
Contact
Job Posted 01 Dec' 2006
Reference HPNAUK

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