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Experience: 0 - 1 Years
Location: Madurai, Mumbai, Mumbai Suburbs
Education: UG - Any Graduate - Any Specialization, PG - Post Graduation Not Required

Job Description :
ï¼ Skill: Helpdesk Co-ordinator
ï¼ Experience Required: Min-6 Month

1. Single Point of Contact for reporting all Incidents (SPOC).
2. Call Logging & Opening a Trouble Ticket based on Severity Level.
3. Call Monitoring & Prioritization Call update / Call Escalations / Tracking each call to Resolution.
4. Telephonic Assistance / Limited User support (Password Reset, Enable ID, and Enable Print Session).
5. Maintain Material Movement.
6. Provide Statistics, Reports and Trend Analysis.
7. Vender Coordination SLA: 95 % Response/Resolutionâ.
8. Technical knowledge of Computer Hardware and OS.

Desired Candidate Profile :
same as above

Company Profile :
Affarsstrategerna Think Tech Technologies (P) Limited (A3TL) is an India based High-End Technology Solutions Company jointly promoted by leading technology-focused professionals and seeded by Affarsstrategerna, a leading Swedish venture capital firm with business presence in Europe & India. With a division specializing into Technical Resource Outsourcing catering to the sub contractual and recruitment need of the IT industry in the Domestic as well as the International IT world and a team of 150 plus professionals globally are looking for skilled and aspiring professionals aiming to build and discover new career opportunities. For more details please log on to Welcome :: A3TL - Affarsstrategerna Think Tech Technologies (P) Limited .

Contact Details
Company Name: A3TL
Website: Welcome :: A3TL - Affarsstrategerna Think Tech Technologies (P) Limited
Executive Name: julie dedhia

Address: A3TL
506, 5th Floor, Twin Arcade,
Military Road, Marol,
Andheri (E)
Mumbai,Maharashtra,India 400059

Email Address: julie@a3tl.com
Telephone: 91-22-40966566
Reference ID: Helpdesk Co-ordinator