Xchanging is a fast growing, international, pure-play BPO company delivering complex business processing to blue-chip customers. Operating customers? non-core functions is Xchanging?s core business, delivering its services through a balance of on-shore and off-shore operations. Xchanging offers a full suite of BPO services including large scale partnering, outsourcing, software products and solutions, straight through processing and business support.
At the heart of Xchanging?s business strategy is a unique partnering approach. Xchanging takes over a customer?s back office and creates a jointly owned business with its customer called an ?Enterprise Partnership?. Enterprise Partnerships provide Xchanging with scalable platforms with which it can also offer its services to other customers.
Xchanging has over 3800 employees operating in seven countries and services blue-chip customers in 34 countries, with a focus on UK and Continental Europe.
Xchanging in India, registered as Xchanging Technology Services (India) Pvt. Ltd., is a key element of the technology and global delivery arm of Xchanging. It provides strategic IT solutions as well as business processing services to global customers. It has two primary areas of operation: Insurance Software - developing state-of-the-art technology solutions and Business Processing Services ? providing world class business processing services for some of the best known brands in the world.
With a dedicated workforce of over 470 people, Xchanging India is a centre of excellence ? be it in technology development with its highly skilled technology talent pool - or business processing services - with a capable team of domain experts.
Xchanging in India has been assessed at SEI-CMMI Level 5, as well as being an ISO 9001:2000 certified company. The aim for 2007 is ISO 27001 (formerly BS7799) standard certification. Maintaining customer satisfaction is the primary goal and the Quality Management System (QMS) of Xchanging incorporates global best practice to set the highest standards of delivery that can be achieved in the most cost-efficient and effective manner.
The company ethos is based on building long-term business relationships with its customers. This is achieved by maintaining the highest quality of service and visible accountability in delivering the promised value.
Xchanging solutions are deployed internationally to support customers? back-office operations. Developing and supporting products for the range of customers and markets in which Xchanging operates requires accurate technical knowledge and expertise. That is what makes Xchanging clearly stand out from the rest. It is a company built on the energy, talent and potential that each employee brings to the organization. In addition, Xchanging believes in developing the potential of each employee through focussed training programmes on and off the job.
4.1 Specialized IT Services
A large pool of software professionals enables Xchanging to offer expertise in technologies such as:
- Microsoft Technologies
- Java Technologies
- Oracle Technologies
- Databases ? DB2, Oracle, SQL Server
- UNIX Administration
Through the above, the IT services available to our customers include:
? Handling complete software lifecycles
? Project Management
- Monitoring and control
? Business and functional analysis
- Business Specifications
- Functional Specifications
? Application Design
- Application Architecture Design
- Technical Specifications
? Application Build
- Programming & Unit Testing
- System Testing
- Performance Testing
- Scalability Testing
- Security Testing
? Issue Analysis & Resolution
- Application Support
- Problem Resolution
- User Support
- Help Desk
- User Documentation
- Release Documentation
- Technical Documentation
4.2 Processes and Methodologies
? Well defined development processes and methodologies to deliver quality applications
? Work progresses on ?end to end? Application Development and Support processes to manage the hand offs between teams and across management boundaries in different physical locations around the world
? ISO 9001:2000 Quality Management System
? CMMI L5 compliance processes
? Elaborate Metrics system
? Improvement councils ? Technology, Defect prevention, Metrics
? Prince-2 Project Management methodology
4.3 Technology Products
? GENIUS ? integrated and complete insurance solution for general lines (P&C)
? Brokasure ? comprehensive solution for wholesale broking organisations
? IRIS ? international insurance and reinsurance solution
? ELGAR ? international reinsurance recovery and credit control solution
? Tracker ? for workflow management
? People portal for supporting self-service HR capabilities
? Sourcing portal for procurement services
? A series of point solutions for securities processing
Technology Services is adept at utilizing its resources and excellent delivery capabilities to provide IT solutions that help customers compete more effectively. Its unique IT capabilities and rigorous software development life cycle help in defining winning strategies and easily and systematically implementing them. With its distinctive blend of people, processes, culture and IT capabilities, Technology Services provides best of breed solutions to Xchanging and its customers, giving them the competitive edge they need in their market place.
Business Processing Services provides service in the Indian marketplace and supports Xchanging?s business operations worldwide, providing world class business processing services for Xchanging as well as for its customers, which are some of the best known brands in the world.
With the best-in-class transition methodology, Xchanging services are built around seven areas of expertise that are considered essential for bringing about the transformation that Xchanging is looking for.
These seven areas of expertise, referred to as Xcellence Competencies are:
These key drivers are supported and enabled through Xchanging?s world class methodology ? Xcellence, which is described as its DNA. It is a thread that runs through everything that it does. If radical improvement of non-core processes is the ?what? of Xchanging, Xcellence is the ?how?.
The unique business processing services work is based on Service Definitions that accurately define what customers expect and then measure the service quality against not just operational performance but customer perceptions as well. This is why it is a ?service? - much beyond an outsourcing ?transaction?. This approach is unique to Xchanging.
Global Processing Services specialize in:
? Financial and accounting processing services
? Insurance administration processing services
? Securities clearing and settlement processing services
? Procurement administration services
Designation Java Support Analyst
Job Description ‚Responsible for production support and resolving support issues raised by customers
‚Diagnose production issues.
‚Provide fix-on-fail solutions to incidents and/or pass incidents to third level support teams.
‚Manage incident prioritization and provide timely updates to customers specify workarounds, current activity, and further action.
‚Monitor and manage internal and external suppliers performing level two and three application support to XIS, ensuring incidents are resolved within SLA.
‚Proactively monitor the well being of, and identify potential issues in, production applications, working with the Problem Management function to solve underlying system issues.
‚Liaise with other technical teams and support staff to resolve incidents quickly.
‚Have a strong awareness of Service Management, and be focussed on providing excellent service to the business community.
‚Ensure that the Team Leader is updated of the current status of tasks assigned regularly.
‚Quickly become subject matter expert and document the same to help the team benefit from the knowledge gained.
‚Communicate effectively with end-customers based in India and UK.
Desired Profile Business Skills
‚ Good understanding of General Insurance is desirable.
‚ Strong analytical skills and ability to troubleshoot application issues.
‚ Worked with geographically diverse teams.
‚Excellent verbal and written English communication skills are essential.
‚Ability to quickly fit into the team, become a contributing member.
‚Ability to work under pressure and meet deadlines.
‚Self sufficient ‚ ability to learn quickly with a desire to progress.
‚Strong interpersonal skills with the ability to build client relationships quickly.
‚Proactive with a drive to learn technologies and service support concepts
‚Adaptable to change.
Experience : 0 - 3 Years
Industry Type : IT-Software/ Software Services
Functional Area : IT-Other
Education : UG - Any Graduate - Any Specialization;Graduation Not Required
PG - Any PG Course - Any Specialization;Post Graduation Not Required
Location : Gurgaon
Keywords : Basic Knowledge of Unix / Solaris and current Microsoft Operating Systems , Core Java , JSP , Servlets
Contact : Xchanging
Website : Xchanging - Xchanging Cost for Profit