Wipro Limited Recruits for CSA - Semi Tech Position

[jasmine84]

Company Profile Wipro is an integrated corporation that offers a diverse range of products, solutions and services in systems, software, consumer care, healthcare, lighting and infrastructure technology. We are driven by our passion for quality and our commitment to Customers. This drive has catapulted us among the 10 most admired companies in India. Through constant innovation and a people-first attitude, we strive to assume leadership positions in all our businesses in the new millennium. Wipro is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. Wipros position of leadership in the IT business is built on a strong foundation of quality processes (Six Sigma and ISO 9000), Knowledge Management, Innovation & People processes (P-CMM: People Capability Maturity Model). Wipro provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. Have a team of over 42,000+ committed people from different managerial and engineering backgrounds, spread across US, Europe, India and Japan. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies. Wipro BPO Solutions Ltd is Indias leading third party offshore BPO (Business Process Outsourcing) provider with a full spectrum of BPO services. The Company Headquarters are located in New Delhi, with six state-of-the-art facilities in Mumbai, Pune, Chennai & Kolkata and global offices in US, UK and Canada. Wipro BPO provides a broad range of services from customer relationship management, back office transaction processing to industry specific solutions. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardization, process optimization and process re-engineering.

Designation CSA - Semi Tech(B7946)

Experience 0 - 1 years

Industry Type Software Services Functional Area ITES / BPO / KPO / Customer Service / Operations

Keyword CSA - Semi TechB7946

Location Delhi

Education

US - Any Graduate - Any Specialization
PG - Post Graduation Not Required

Job Description

Roles and Responsibilities: good communication skills, basic knowledge of computers
Skill & Job Requirements: Knowledge of computer hardware, network, operating systems, software, and protocols and Internet services Minimum Score of 45% score in Technical Competency. Ability to use the phone system Customer Service Skills Knowledge of Products and Processes Ability to analyze and solve technical problems. Minimum Score of 60% In Problem Soving and Anlytical Skill. Excellent spoken and written communication skills Should have a Minimum Voice Profiler score of 55%. Reasonably good Key boarding Skills

Experience: 0-1 YEARS

Skills: DSL and Dial Up service capabilities Log Customer calls Provide first level technical support on DSL and broadband connectivity issues Use troubleshooting techniques to identify products that are defective Identify and provide input on unique or recurring customer problems Update knowledge of customers product line and service offerings ,current products and technologies Ensure proper escalation procedures are followed
Area of expertise: Operations


Reference Job Code B7946

CLICK HERE TO APPLY

http://volts.wipro.com/NASApp/com/Se...ompanyCode=WSM