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Drishti-Soft Solutions, a leading provider of Communications solutions, has announced that it will now provide Web Callback feature with its All-in-One Communications Suite- DACX Ameyo, to Enterprises to help them increase their conversion rates through the Internet. This application will be provided to businesses on request basis.

Research has shown that customers prefer telephonic interactions over email interactions. Bill Gates has rightly said recently- "In the future there will not be any significant websites that do not contain the Call Me Now capability. The question is- How significant do you want your web site to be?"

When an online visitor clicks on the web callback widget and leaves his details (name, address, phone number etc.), the system immediately initiates a callback to the web-visitor with a screen pop containing the relevant details and connects him/her to the call center. This is a more proactive method to reach out to potential customers.

Says Mr. Ankur Sharma of Drishti Soft Solutions- "Considering the growing importance of providing customers with the utmost level of service, it is indeed necessary to incorporate user friendly features, as this could bolster the business-customer relationship. We think it's a good value proposition to our esteemed customers and prospects."

The Web Callback application offers advanced features like day/night control, call forwarding, intelligent call routing, calendar integration, voice mail and statistical reports.

Enterprises can avail all these benefits as the DACX Ameyo Communications Suite has incorporated the Web Callback functionality to take your business to a higher level. The best thing about this functionality is that it can be tailor-made depending on the needs of the firms.

Web Callback function is especially beneficial for inbound processes and inbound sales. With intense competition, ability to provide unparalleled level of customer service becomes a differentiator. Therefore, it becomes imperative to incorporate the Web Callback function.


If you have any questions about any of the above technologies or are interested in setting up a contact center, please feel free to get in touch. If you have any general questions about any technologies or companies, you can contact me as well.



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