How to find duplicate issues from the issue list?

shireendra · 31-10-06, 05:57 PM

Hi,

How can we that, the issue which is logging by us is a new one and not a duplicate of any other issue which is already logged in Tested modules of a project by different people.

**slinkanand** · 31-10-06, 06:07 PM

thats the reason why defect tracking tools are used, u can track duplicate defects..

shireendra · 31-10-06, 06:37 PM

Yes, I know that thru, defect tracking we can find the duplicate issues.

But for example, I have 5000 issues, out of which i want to find duplicate issue, How can I do that?

I think I can find the duplicate, By sorting and filtering according to its Bug type, severity, priority etc..,
In this instance also, what i have to do, if I left still with 1000 issues in Tracker.

Shall i have do the remaining sorting part through manual or still there is any process to find.

**slinkanand** · 31-10-06, 06:44 PM

i dont know which bug tracking tool ur using....will do filtering with keywords like Module Name, Form name and sub form name, if necessary give priority and severity for sorting

shireendra · 31-10-06, 06:51 PM

**sk_kireeti** · 31-10-06, 08:17 PM

Shireendra,

There is no foolproof method to achieve it. Manual efforts are always necessary.

Thanks,
Krishna

**slinkanand** · 01-11-06, 11:04 AM

Hi Krishna,

i agree with u, manual pains are necessary..

can u give us an example how to track duplicate issues when situations are on demand by manual efforts?

shireendra · 01-11-06, 06:10 PM

Thx Anand and Krisha.

Plz give us a example as Anand raised.

**sk_kireeti** · 01-11-06, 08:40 PM

Shireendra & Anand,

There are more than 1 way to achieve this. What suites you, depends on your position and urgency.

Way 1-
Search the bug data base with the help of either subject line provided while logging the bug (I don't think sorting by seviority will not help as each tester will see it in different ways depending on the functionality they are testing). Then look at the subject lines manually and then if you feel any subject line is near to your issue, open it and go through the details to confirm it.

But the bug logging guide lines may not be same by everyone. Some may include form techincal name (file name) or some may use the form window name and so on... the chances of getting the result is only 60% and takes lot of time.

Way 2-
Talk to you peers and ask them if they have logged any bug for that issue. If anyone have logged, then there is 95% possibility that they remember it and many cases they can probably tell you the subject line with which we can search to get that bug. Then search with the subject keyword and filer name.

But, if the bug is logged by a person from other QA teams (can happen some times especially in load testing, performance testing phases as they are done by different team in a regular big companies), then we can't get that information. But the advantage is, you will get quick responses within the team.

Way 3-
If you know the developer who handles the particular form or functionality or feature and if he is approachable, talk to him directly and enquire if any bug is logged by anyone earlier on that issue.

Because he fixed the issue by taking pain, he/she will remember it for sure and should be able to answer you. But, if the issue is very old, there are chances they he might have forgot it.

Thanks,
Krishna

das.testing · 02-11-06, 10:41 AM

Hi,

Thankx Krishna, Anand & Shireendra

Regards

Arun

shireendra · 02-11-06, 12:03 PM

Thx krishna.

Thx Krishna and Anand for putting your efforts and spending time for this.

shireendra · 02-11-06, 12:14 PM

Krishna,

All the ways are perfect. But most of times in my case I got suceeded in way 3 only.

I faced these instances, when I used to take charge of any project from the middle face of it. In these situations, First i used to conduct a formal meeting with my Testing team and development team, and I used to enquire about the Critical and major issues logged and fixed by them.

It has helped me alot to reduce the bug density in both ways like, decrease of duplicate bugs and also taking care with development team in these instances for non replicating of those kind issues.

Once again
Thx to ANAND and KRISHNA
Keep going....Good work

**slinkanand** · 02-11-06, 12:25 PM

Krishna, shireendra...good excel work, i want this kind of stuff to get maximum outcome....its good to see a prolonged discussion for this thread..expecting more to put this thread ending with best possible answer..

31-10-06, 05:57 PM	#1 (permalink)
shireendra Member Join Date: Oct 2006 Location: Pune Posts: 80 Thanks: 3 Thanked 7 Times in 6 Posts Thanks: 3 Thanked 7 Times in 6 Posts Rep Power: 4	How to find duplicate issues from the issue list? Hi, How can we that, the issue which is logging by us is a new one and not a duplicate of any other issue which is already logged in Tested modules of a project by different people.

31-10-06, 06:07 PM	#2 (permalink)
slinkanand Moderator Join Date: Aug 2006 Location: London, MI, UK Age: 28 Posts: 263 Thanks: 0 Thanked 159 Times in 76 Posts Thanks: 0 Thanked 159 Times in 76 Posts Rep Power: 22	Re: How to find duplicate issues from the issue list? thats the reason why defect tracking tools are used, u can track duplicate defects.. __________________ *Anand reddy* Some Birds aren't meant to be caged. Their feathers are too bright…

31-10-06, 06:37 PM	#3 (permalink)
shireendra Member Join Date: Oct 2006 Location: Pune Posts: 80 Thanks: 3 Thanked 7 Times in 6 Posts Thanks: 3 Thanked 7 Times in 6 Posts Rep Power: 4	Re: How to find duplicate issues from the issue list? Yes, I know that thru, defect tracking we can find the duplicate issues. But for example, I have 5000 issues, out of which i want to find duplicate issue, How can I do that? I think I can find the duplicate, By sorting and filtering according to its Bug type, severity, priority etc.., In this instance also, what i have to do, if I left still with 1000 issues in Tracker. Shall i have do the remaining sorting part through manual or still there is any process to find.

31-10-06, 06:44 PM	#4 (permalink)
slinkanand Moderator Join Date: Aug 2006 Location: London, MI, UK Age: 28 Posts: 263 Thanks: 0 Thanked 159 Times in 76 Posts Thanks: 0 Thanked 159 Times in 76 Posts Rep Power: 22	Re: How to find duplicate issues from the issue list? i dont know which bug tracking tool ur using....will do filtering with keywords like Module Name, Form name and sub form name, if necessary give priority and severity for sorting __________________ *Anand reddy* Some Birds aren't meant to be caged. Their feathers are too bright… Last edited by slinkanand; 31-10-06 at 06:46 PM.

31-10-06, 06:51 PM	#5 (permalink)
shireendra Member Join Date: Oct 2006 Location: Pune Posts: 80 Thanks: 3 Thanked 7 Times in 6 Posts Thanks: 3 Thanked 7 Times in 6 Posts Rep Power: 4	Re: How to find duplicate issues from the issue list? Thx.

31-10-06, 08:17 PM	#6 (permalink)
sk_kireeti Super Moderator Join Date: Feb 2006 Location: Hyderabad Posts: 2,355 Thanks: 117 Thanked 241 Times in 198 Posts Thanks: 117 Thanked 241 Times in 198 Posts Blog Entries: 4 Rep Power: 51	Re: How to find duplicate issues from the issue list? Shireendra, There is no foolproof method to achieve it. Manual efforts are always necessary. Thanks, Krishna __________________ Give 1 cup rice to a hungry Indian just by a mouse click. No money, no form filling, no hassle... Click here for the donation.

01-11-06, 11:04 AM	#7 (permalink)
slinkanand Moderator Join Date: Aug 2006 Location: London, MI, UK Age: 28 Posts: 263 Thanks: 0 Thanked 159 Times in 76 Posts Thanks: 0 Thanked 159 Times in 76 Posts Rep Power: 22	Re: How to find duplicate issues from the issue list? Hi Krishna, i agree with u, manual pains are necessary.. can u give us an example how to track duplicate issues when situations are on demand by manual efforts? __________________ *Anand reddy* Some Birds aren't meant to be caged. Their feathers are too bright…

01-11-06, 06:10 PM	#8 (permalink)
shireendra Member Join Date: Oct 2006 Location: Pune Posts: 80 Thanks: 3 Thanked 7 Times in 6 Posts Thanks: 3 Thanked 7 Times in 6 Posts Rep Power: 4	Re: How to find duplicate issues from the issue list? Thx Anand and Krisha. Plz give us a example as Anand raised.

01-11-06, 08:40 PM	#9 (permalink)
sk_kireeti Super Moderator Join Date: Feb 2006 Location: Hyderabad Posts: 2,355 Thanks: 117 Thanked 241 Times in 198 Posts Thanks: 117 Thanked 241 Times in 198 Posts Blog Entries: 4 Rep Power: 51	Re: How to find duplicate issues from the issue list? Shireendra & Anand, There are more than 1 way to achieve this. What suites you, depends on your position and urgency. Way 1- Search the bug data base with the help of either subject line provided while logging the bug (I don't think sorting by seviority will not help as each tester will see it in different ways depending on the functionality they are testing). Then look at the subject lines manually and then if you feel any subject line is near to your issue, open it and go through the details to confirm it. But the bug logging guide lines may not be same by everyone. Some may include form techincal name (file name) or some may use the form window name and so on... the chances of getting the result is only 60% and takes lot of time. Way 2- Talk to you peers and ask them if they have logged any bug for that issue. If anyone have logged, then there is 95% possibility that they remember it and many cases they can probably tell you the subject line with which we can search to get that bug. Then search with the subject keyword and filer name. But, if the bug is logged by a person from other QA teams (can happen some times especially in load testing, performance testing phases as they are done by different team in a regular big companies), then we can't get that information. But the advantage is, you will get quick responses within the team. Way 3- If you know the developer who handles the particular form or functionality or feature and if he is approachable, talk to him directly and enquire if any bug is logged by anyone earlier on that issue. Because he fixed the issue by taking pain, he/she will remember it for sure and should be able to answer you. But, if the issue is very old, there are chances they he might have forgot it. Thanks, Krishna __________________ Give 1 cup rice to a hungry Indian just by a mouse click. No money, no form filling, no hassle... Click here for the donation.

02-11-06, 10:41 AM	#10 (permalink)
das.testing Senior Member Join Date: Oct 2006 Posts: 125 Thanks: 36 Thanked 148 Times in 39 Posts Thanks: 36 Thanked 148 Times in 39 Posts Rep Power: 19	Re: How to find duplicate issues from the issue list? Hi, Thankx Krishna, Anand & Shireendra Regards Arun __________________ To the optimist, the glass is half full. To the pessimist, the glass is half empty. To the good tester, " the glass is twice as big as it needs to be "

02-11-06, 12:03 PM	#11 (permalink)
shireendra Member Join Date: Oct 2006 Location: Pune Posts: 80 Thanks: 3 Thanked 7 Times in 6 Posts Thanks: 3 Thanked 7 Times in 6 Posts Rep Power: 4	Re: How to find duplicate issues from the issue list? Thx krishna. Thx Krishna and Anand for putting your efforts and spending time for this.

02-11-06, 12:14 PM	#12 (permalink)
shireendra Member Join Date: Oct 2006 Location: Pune Posts: 80 Thanks: 3 Thanked 7 Times in 6 Posts Thanks: 3 Thanked 7 Times in 6 Posts Rep Power: 4	Re: How to find duplicate issues from the issue list? Krishna, All the ways are perfect. But most of times in my case I got suceeded in way 3 only. I faced these instances, when I used to take charge of any project from the middle face of it. In these situations, First i used to conduct a formal meeting with my Testing team and development team, and I used to enquire about the Critical and major issues logged and fixed by them. It has helped me alot to reduce the bug density in both ways like, decrease of duplicate bugs and also taking care with development team in these instances for non replicating of those kind issues. Once again Thx to ANAND and KRISHNA Keep going....Good work

02-11-06, 12:25 PM	#13 (permalink)
slinkanand Moderator Join Date: Aug 2006 Location: London, MI, UK Age: 28 Posts: 263 Thanks: 0 Thanked 159 Times in 76 Posts Thanks: 0 Thanked 159 Times in 76 Posts Rep Power: 22	Re: How to find duplicate issues from the issue list? Krishna, shireendra...good excel work, i want this kind of stuff to get maximum outcome....its good to see a prolonged discussion for this thread..expecting more to put this thread ending with best possible answer.. __________________ *Anand reddy* Some Birds aren't meant to be caged. Their feathers are too bright… Last edited by slinkanand; 02-11-06 at 01:35 PM.