[jobs]

MarketTools Research Pvt Ltd ( MarketTools – The defining provider of on-demand market research ) a pioneer and leader in market research is seeking energetic Customer Service Representatives/Technical Support Representatives for the highly popular online survey platform Zoomerang and zTelligence.

We are conducting Walk in interview for experienced candidates for -
Customer Service Representatives and Technical Support Representatives.

Current Openings:

Customer Service Representative- Zoomerang Sales:
* 1-3 years of customer service/ sales experience, in particular direct experience helping external customers with Online Service Software.
* Must be comfortable answering requests received by phone and our online support tool.
* Excellent interpersonal and client interaction skills with strong attention to detail and accuracy.
* Should be able to handle the calls in Queue and documentation in a professional manner.
* Swift response to the email queries
* Must possess good writing skills and calm/professional telephone presence.
* Ability to multi-task, comfortable working in a fast paced environment and committed to meeting deadlines.
* Flexible to work in shifts and stretch as and when we have business requirement.

Customer Service Representative- Zoomerang Support:
* 1 to 3 years of customer service experience helping external customers troubleshoot online software issues.
* 1 to 3 years experience supporting US customers over the phone.
* Should be able to handle the calls in Queue and documentation in a professional manner.
* 'Swift response to the email queries.
* Flawless English skills- written, spoken and listening comprehension
* Excellent interpersonal and client interaction skills with strong attention to detail and accuracy.
* Should be able to take complete ownership in handling calls in queue and email queries.
* Flexible to work in shifts and stretch as and when we have business requirement.

Customer Service Representative- Zoom Panel:
* 1-3 years of Technical Support experience
* Outstanding problem-solving aptitude and troubleshooting skills
* Strong client service, communication, and organization skills
* 1 + years experience in software technical support
* Knowledge of HTML added advantage
* Proven success with internal and external client facing roles
* Background or knowledge of marketing research practices a plus
* Must be comfortable answering requests received by our online support tool
* Excellent interpersonal and client interaction skills with strong attention to detail and accuracy
* Must possess excellent English writing skills
* Calm/professional presence.
* Ability to multi-task, comfortable working in a fast paced environment and committed to meeting deadlines
* Flexible to work in shifts

Walk-In Date:
18th June 2008 (Wednesday) 4pm to 8pm
19th June 2008 (Thursday) 4pm to 8pm
20th June 2008 (Friday) 4pm to 8pm
21st June 2008 (Saturday) 11 am 5 pm
Venue: Market Tools, Cyber Pearl, phase I,
First Floor, Hitec City, Hyderabad - 500081